en77 Privacy Policy

en77 collects various categories of personal information to provide, maintain, and improve our gaming services, ensure regulatory compliance, prevent fraud, and enhance your user experience. The types of information we collect include:

1.1 Personal Identification Information

• Full legal name as it appears on government-issued identification documents
• Date of birth to verify age eligibility (minimum 21 years old)
• Gender for account profiling purposes
• Nationality and citizenship status
• Government-issued identification numbers including passport number, driver's license number, UMID, PhilSys ID, SSS ID, or other valid Philippine identification
• Photographs or scanned copies of identification documents submitted during account verification

1.2 Contact Information

• Residential address including street, barangay, city/municipality, province, and postal code
• Email address for account communications and notifications
• Mobile phone number for account security and two-factor authentication
• Preferred communication language and contact preferences

1.3 Financial Information

• Payment method details including GCash account information, Maya account details, bank account numbers (BPI, BDO, UnionBank, Metrobank), cryptocurrency wallet addresses (USDT TRC20), and other payment service provider information
• Transaction history including deposits, withdrawals, wagers, winnings, and bonus activities
• Payment verification documents such as bank statements, utility bills, or screenshots demonstrating payment method ownership
• Source of funds documentation when required for enhanced due diligence or anti-money laundering compliance

1.4 Technical and Usage Information

• Device information including device type, operating system, browser type and version, screen resolution, and device identifiers
• IP address and approximate geographic location based on IP geolocation
• Login timestamps and session duration records
• Gaming activity data including games played, bet amounts, game outcomes, bonus usage, and player preferences
• Website navigation patterns and page interaction data
• Clickstream data showing your journey through the en77 platform

1.5 Communications and Customer Support Records

• Live chat transcripts between you and our customer support representatives
• Email correspondence related to your account, inquiries, or complaints
• Customer service call recordings where applicable and with proper notification
• Feedback and survey responses voluntarily provided by you

1.6 Marketing and Preference Data

• Marketing consent status indicating your preferences for receiving promotional communications
• Bonus and promotion participation history
• Game preferences and favorites
• Communication channel preferences (email, SMS, push notifications)

en77 collects your personal information through multiple channels and methods:

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Register for an en77 account and complete the registration form
• Submit identity verification documents through our KYC (Know Your Customer) process
• Make deposits or request withdrawals through our payment processing systems
• Contact our customer support team via live chat, email, or other communication channels
• Participate in surveys, promotions, contests, or special offers
• Update your account profile or change account settings
• Provide feedback or submit complaints regarding our services

2.2 Information Collected Automatically

When you access or use the en77 platform, we automatically collect certain technical and usage information through:

• Cookies and similar tracking technologies embedded in our website and mobile applications
• Server logs that record your interactions with our platform including page views, clicks, and navigation patterns
• Web beacons and pixel tags that help us measure campaign effectiveness and user engagement
• Analytics tools that aggregate usage statistics and performance metrics
• Device sensors where you have granted permission (such as location services on mobile devices)

2.3 Information from Third-Party Sources

In certain circumstances, we may receive information about you from third-party sources including:

• Payment service providers such as GCash, Maya, banks, and cryptocurrency platforms that process your transactions
• Identity verification services that help us authenticate your identity and prevent fraud
• Game providers and software vendors whose games you play on our platform
• Marketing partners and affiliates through which you may have discovered en77
• Public databases and registries for regulatory compliance and due diligence purposes
• Fraud prevention databases and blacklists maintained by gaming industry organizations

2.4 Information from Social Media

If you choose to link your en77 account to social media platforms or sign up using social login features, we may collect information from those platforms in accordance with your privacy settings and their respective privacy policies.

en77 processes your personal information for specific, explicit, and legitimate purposes in accordance with Philippine data protection law. The legal bases for our data processing activities include:

3.1 Contract Performance

We process your personal information to fulfill our contractual obligations to you, including:

• Creating and maintaining your en77 account
• Processing your gaming transactions, deposits, and withdrawals
• Providing access to our casino games and betting services
• Administering bonuses, promotions, and loyalty rewards
• Delivering customer support and responding to your inquiries

3.2 Legal Compliance

We are legally required to process certain personal information to comply with Philippine gaming regulations, anti-money laundering laws, and PAGCOR requirements, including:

• Verifying your identity and age (minimum 21 years old)
• Conducting Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures
• Maintaining transaction records for regulatory audits and investigations
• Reporting suspicious activities to relevant authorities
• Responding to lawful requests from government agencies, courts, or law enforcement
• Complying with tax reporting obligations

3.3 Legitimate Interests

We process personal information based on our legitimate business interests, including:

• Preventing fraud, cheating, collusion, and other prohibited activities
• Protecting the security and integrity of our platform and systems
• Analyzing usage patterns to improve our services and user experience
• Developing new features and gaming products
• Conducting market research and business analytics
• Managing risks and enforcing our Terms and Conditions

3.4 Consent

Where required by law or where other legal bases do not apply, we process your personal information based on your explicit consent, including:

• Sending marketing communications and promotional offers via email, SMS, or push notifications
• Using cookies and similar tracking technologies beyond strictly necessary functionality
• Collecting and analyzing sensitive personal information where applicable

You may withdraw your consent at any time through your account settings or by contacting our customer support team. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

en77 uses your personal information for the following specific purposes:

4.1 Account Management and Service Delivery

• Creating, maintaining, and managing your en77 player account
• Authenticating your identity when you log in to our platform
• Processing your gaming transactions including bets, winnings, deposits, and withdrawals
• Providing access to our full range of casino games, sports betting, and gaming services
• Administering bonuses, promotions, tournaments, and loyalty programs
• Calculating and crediting your winnings accurately
• Maintaining your transaction history and account balance records

4.2 Regulatory Compliance and Legal Obligations

• Verifying that you meet minimum age requirements (21 years or older)
• Conducting identity verification and KYC due diligence procedures
• Detecting and preventing money laundering, terrorist financing, and financial crimes
• Monitoring for self-excluded individuals and problem gamblers
• Maintaining audit trails and records required by PAGCOR and Philippine gaming regulators
• Responding to regulatory inquiries, audits, and investigations
• Complying with court orders, subpoenas, and lawful government requests

4.3 Fraud Prevention and Security

• Detecting and preventing fraudulent activities, bonus abuse, and account takeovers
• Identifying collusion, cheating, and other forms of gaming manipulation
• Monitoring for multiple accounts and unauthorized access attempts
• Protecting our platform from cyber attacks, malware, and security threats
• Verifying the legitimacy of payment methods and preventing payment fraud
• Investigating suspected violations of our Terms and Conditions

4.4 Customer Support and Communication

• Responding to your questions, concerns, and support requests
• Providing technical assistance and troubleshooting
• Resolving disputes and handling complaints
• Sending account-related notifications and service announcements
• Delivering important updates about policy changes or platform maintenance
• Conducting customer satisfaction surveys and collecting feedback

4.5 Marketing and Personalization

• Sending promotional offers, bonuses, and special deals (with your consent)
• Personalizing your gaming experience based on your preferences and playing history
• Recommending games and features that may interest you
• Displaying targeted advertisements and promotional content
• Measuring the effectiveness of our marketing campaigns

4.6 Analytics and Improvement

• Analyzing usage patterns and player behavior to improve our services
• Conducting A/B testing and experimentation to optimize user experience
• Developing new games, features, and products based on player preferences
• Monitoring platform performance and identifying technical issues
• Generating statistical reports and business intelligence insights

4.7 Responsible Gaming

• Implementing deposit limits, loss limits, and session time limits
• Providing reality checks and self-assessment tools
• Facilitating self-exclusion and cooling-off periods
• Monitoring for signs of problem gambling behavior
• Providing information about responsible gaming resources and support services

en77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for the purposes described below:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors (GCash, Maya, banks, cryptocurrency exchanges) that facilitate deposits and withdrawals
• Game providers and software vendors whose games and platforms power our casino offerings
• Identity verification services that authenticate your identity and prevent fraud
• Cloud storage providers that host our data and infrastructure
• Customer support platforms that enable live chat, email, and ticket management
• Marketing and analytics providers that help us understand user behavior and campaign performance
• IT security firms that protect our systems from cyber threats

All service providers are contractually obligated to maintain confidentiality and use your information only for the specific purposes for which it was disclosed.

5.2 Regulatory Authorities and Law Enforcement

We may disclose your personal information to regulatory bodies, government agencies, and law enforcement when:

• Required by Philippine gaming regulations and PAGCOR oversight
• Compelled by valid court orders, subpoenas, or legal processes
• Necessary to report suspicious activities under anti-money laundering laws
• Required to protect our legal rights or defend against claims
• Necessary to investigate potential violations of law or our Terms and Conditions

5.3 Corporate Transactions

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy proceeding involving en77, your personal information may be transferred to successor entities or acquiring parties, subject to this Privacy Policy and applicable data protection laws.

5.4 Affiliates and Group Companies

We may share information with affiliated companies within our corporate group for administrative purposes, centralized data management, fraud prevention, and providing integrated services across our platforms.

5.5 With Your Consent

We may share your information with other third parties where you have explicitly consented to such disclosure, such as social media sharing features or promotional partnerships.

5.6 International Data Transfers

Some of our service providers and partners may be located outside the Philippines. When we transfer your personal information internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms to protect your data.

en77 implements comprehensive technical, organizational, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security framework includes:

6.1 Technical Security Controls

• SSL/TLS encryption for all data transmitted between your device and our servers
• Advanced encryption standards (AES-256) for data at rest in our databases and storage systems
• Secure authentication protocols including password hashing with salt and two-factor authentication (2FA) options
• Firewalls and intrusion detection systems that monitor and block malicious traffic
• Regular security patches and updates to address vulnerabilities in our software and infrastructure
• Penetration testing and vulnerability assessments conducted by independent security experts
• DDoS protection and rate limiting to prevent service disruption attacks

6.2 Organizational Security Measures

• Role-based access controls ensuring employees can only access data necessary for their job functions
• Mandatory security training for all staff handling personal information
• Confidentiality agreements binding employees and contractors to data protection obligations
• Incident response procedures for promptly addressing and mitigating security breaches
• Regular security audits and compliance assessments
• Data minimization policies to collect only necessary information

6.3 Physical Security

• Secure data centers with restricted physical access, surveillance systems, and environmental controls
• Backup and disaster recovery systems to prevent data loss
• Redundant infrastructure ensuring continuous service availability

6.4 Your Responsibility

While we implement robust security measures, you also play a critical role in protecting your account. You are responsible for:

• Maintaining the confidentiality of your login credentials
• Using strong, unique passwords and changing them regularly
• Enabling two-factor authentication where available
• Not sharing your account access with others
• Logging out after each session, especially on shared or public devices
• Immediately reporting any suspected unauthorized access to your account

Despite our best efforts, no security system is impenetrable. In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities in accordance with Philippine data protection law requirements.

en77 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7.1 Retention Periods

We apply different retention periods for different categories of data:

• Account information: Retained for the duration of your active account plus ten (10) years after account closure for regulatory compliance and dispute resolution purposes
• Transaction records: Maintained for at least ten (10) years as required by Philippine anti-money laundering regulations and gaming laws
• Identity verification documents: Retained for ten (10) years after the business relationship ends
• Marketing communications: Retained until you withdraw consent or unsubscribe, or for three (3) years of inactivity
• Customer support records: Retained for three (3) to five (5) years depending on the nature of the inquiry
• Technical logs and analytics data: Typically retained for twelve (12) to twenty-four (24) months

7.2 Deletion and Anonymization

Upon expiration of applicable retention periods, we either:

• Securely delete your personal information using industry-standard data destruction methods, or
• Anonymize the data such that it can no longer be attributed to you, allowing us to retain aggregated statistics for analytical purposes

7.3 Legal Hold

In certain circumstances, we may be required to retain your information beyond standard retention periods, such as when subject to ongoing legal proceedings, regulatory investigations, or unresolved disputes.

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights regarding your personal information:

8.1 Right to Information

You have the right to be informed about how your personal information is being collected, used, and shared. This Privacy Policy serves to fulfill this obligation.

8.2 Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your data, which we will provide in a commonly used electronic format.

8.3 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most account information directly through your en77 account settings.

8.4 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes collected or when you withdraw consent. However, this right is subject to legal retention requirements for gaming and anti-money laundering compliance.

8.5 Right to Object

You have the right to object to certain processing of your personal information, particularly for direct marketing purposes. You can opt out of marketing communications at any time through your account settings or unsubscribe links in emails.

8.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another data controller where technically feasible.

8.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

8.8 Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

8.9 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request." We will respond to your request within the timeframes required by Philippine law, typically within fifteen (15) business days.

We may request additional information to verify your identity before processing certain requests to protect against unauthorized access to your personal information.

en77 uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver personalized content.

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you, remember your preferences, and improve our services.

9.2 Types of Cookies We Use

• Essential cookies: Necessary for basic site functionality including login, account management, and transaction processing. These cannot be disabled.
• Performance cookies: Collect anonymous information about how visitors use our site, helping us improve performance and user experience.
• Functionality cookies: Remember your preferences and settings to provide a personalized experience.
• Targeting/advertising cookies: Track your browsing activity to display relevant advertisements and measure campaign effectiveness (used only with your consent).

9.3 Managing Cookie Preferences

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect your ability to use certain en77 features. Most browsers allow you to:

• View and delete existing cookies
• Block third-party cookies
• Block cookies from specific sites
• Receive notifications before cookies are stored

9.4 Other Tracking Technologies

We also use web beacons (pixel tags) and similar technologies embedded in emails and web pages to track interactions and measure campaign effectiveness. These do not store data on your device but work in conjunction with cookies.

en77 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you through:

• Prominent notice on our website homepage
• Email notification to your registered email address
• In-app notifications when you log in to your account

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revisions were made. Your continued use of en77 services after changes become effective constitutes acceptance of the updated Privacy Policy.

We encourage you to periodically review this Privacy Policy to stay informed about how we protect your personal information.